Terms

Who we are

Pink Hardhat Ltd is registered in England and Wales, company number 17575962. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. We trade as Pink Hardhat. Contact: hello@pinkhardhat.co.uk.

These terms apply when you create an account or use Pink Hardhat for your business.

The 14-day trial

Every new business gets a 14-day free trial. No card is needed to start.

If you have not chosen a plan when the trial ends, your account becomes read-only: you can still view and export your records for 12 months, but you cannot add or change them until you choose a plan. After 12 months without a plan, your records are deleted. If you choose a plan during the trial, the rest of your trial is kept and billing starts when it ends.

Plans, billing and VAT

• Solo: £29 a month, 1 user and up to 3 active jobs. Team: £99 a month, up to 5 users and up to 15 active jobs. Archived jobs do not count.
• Plans are billed monthly in advance by Stripe. Only the business owner can manage billing.
• Pink Hardhat is not currently VAT registered, so no VAT is added to our prices. If that changes, we will tell you before VAT is added.
• Changing between Solo and Team takes effect straight away. You are charged or credited for the rest of the current month. If you move to a smaller plan, your existing users and jobs stay, but you cannot add more over the new limit.
• If a payment fails, Stripe will retry. If it still fails, your account becomes read-only until payment is made.

Cancelling

You cancel through the billing portal under Settings → Billing. You keep full access until the end of the period you have paid for. After that your account becomes read-only, with export still available for 12 months, after which your records are deleted. We do not refund part-months.

What the software does and does not do

Pink Hardhat keeps your job records, works out figures from what you enter, and prepares drafts such as payment applications and variation records for you to check and send yourself.

It does not send documents to your client or anyone else, it does not calculate or file tax (including VAT returns or CIS returns), and it does not give professional, financial or legal advice.

The assistant

The assistant is automated. It explains terms, points out gaps and writes drafts from your own records. It is not a quantity surveyor or a solicitor, it can be wrong, and it does not give professional advice. Check every draft before you use it. The assistant is limited to 20 requests per user per hour.

Expert services

Calls and reviews with a quantity surveyor are separate paid services, not part of any plan. Each has its own scope, price and cancellation terms, shown before you pay and set out in How advice works. Advisers do not act for you in formal disputes, adjudication or legal claims, and do not give legal advice.

Your responsibilities

• You are responsible for the accuracy of what you enter and for checking anything before you send it to a client or anyone else.
• You decide what to send, to whom and when. You are responsible for documents you send and for meeting your contract's notice and payment deadlines.
• You must have the right to upload the files and personal details you add, and you are responsible for the people you invite to your business.

Acceptable use

• Use Pink Hardhat only for your own business's commercial records.
• Do not try to access another business's records, get around limits or security, upload harmful files, or overload the service.
• Files must be images, PDF, Word, Excel or email files of up to 20 MB each, with up to 60 uploads per user per hour.
• If you break these rules, we will warn you first. If it continues, we may suspend your account, and then close it. We may suspend straight away if there is a risk to the security of the service or other customers' data.

Your data, export and deleting your account

Your records belong to your business. The owner can export each job's records and documents and the full change history at any time, including when the account is read-only.

The owner can delete the business under Settings by typing its name. This permanently deletes the business, its jobs, files and change history straight away and cannot be undone. Any active subscription is cancelled. How we handle personal data is set out in the Privacy notice.

Liability

[TO CONFIRM WITH SOLICITOR: limitation of liability, exclusions, service availability, and changes to these terms]

Governing law

These terms are governed by the law of England and Wales. The courts of England and Wales can hear any dispute, but if your business is based in Scotland or Northern Ireland, you can also bring a claim in your local courts.